Terms and Conditions for Gemau Healthcare Services

1. Introduction

By accessing or using our services, you agree to be bound by these Terms and Conditions. These terms apply to all users, patients, family members, and visitors of Gemau Healthcare Services (the "Company", "we", "our", or "us").

2. Scope of Services

We provide non-emergency healthcare services including, but not limited to:

Home nursing
Elderly care
Personal hygiene support
Chronic illness management
Post-surgical care
Appointment booking and health monitoring

All services are delivered based on individual care plans tailored to your needs.

3. Medical Disclaimer

We are not a substitute for emergency medical care. In the event of a medical emergency, contact emergency services immediately. Our caregivers do not provide medical diagnosis or prescribe treatments unless licensed and authorized to do so.

4. Eligibility for Services

To use our services, you must:

Be 18 years or older, or have a legal guardian
Provide accurate medical history and care needs
Agree to a care plan evaluation by our team

5. Appointments & Scheduling

Appointments can be scheduled via our website, phone, or WhatsApp. A minimum 24-hour notice is required for cancellations. Missed appointments or last-minute cancellations may be subject to a service fee.

6. Payments

All payments must be made in advance or according to the agreed payment plan. We accept:

Bank transfers
Online payments
Health insurance (where applicable)

Failure to make payments may result in suspension of services.

7. Privacy and Confidentiality

We comply with all applicable privacy laws. All personal health information you share is kept confidential and used only for the purpose of care delivery and service improvement.

For more details, please refer to our Privacy Policy.

8. Client Responsibilities

Clients and family members agree to:

Provide accurate and honest information
Treat caregivers with respect
Notify us of any changes in health or care needs

9. Limitation of Liability

We are not liable for:

Delays or interruptions in service beyond our control
Misuse or misrepresentation of our services by the client
Health issues arising from undisclosed medical history

10. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes implies acceptance of the revised terms.

11. Contact Information

If you have any questions about these Terms, please contact:

Gemau Healthcare Services
Email: support@gemauhealthcareservices.com
Phone: +19728025064, +12146504650
Website: www.gemauhealthcareservices.com